When you’ve finished shopping simply click the Checkout button to give us your delivery address and payment details.

Delivery Information
All orders are shipped from the UK (unless otherwise stated) by Royal Mail ‘Signed For’ service. This means that there must be someone available at the delivery address to sign for your parcel. We can even delivery to your office or workplace if preferred.

If you’re not in when your parcel is delivered, the carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. (May not apply in certain Countries).

We endeavour to process, pack and ship your order within 72 hours of receipt however, delivery times vary depending on the postal service and may take up to three weeks. However, special orders and bespoke work will have delivery timescales quoted at the point of order.

Returns Policy
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund for the items*, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

*Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.

Please ensure that briefs/boxers/g-strings/wraps/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.

Return Postage
If you are returning a non-faulty item to us for a refund, then the cost of returning the item to us is your responsibility. Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Refunds – Faulty or Wrong Item Sent
If the item you received is faulty or is not what you originally ordered, please e-mail returns@qz-online.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account.

This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

Copyright
For use of QZ images
All images are copyright QZ Bodywear. Reproduction of all or any substantial part of the Material in any form is prohibited except that individual users may print or save portions of the Material for their own personal use. This licence does not permit users to incorporate the Material or any substantial part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no substantial part of the Material may be distributed or copied for any commercial purpose.

No part of the web site may be reproduced on or transmitted to or stored in any other web site or other electronic retrieval system.

Should you wish to use our images for commercial use
• We need the following additional information:
• What image you would like to use
• Publication date and circulation
• Medium in which to use the QZ image/s, i.e. print, brochures, leaflets, billboards, television etc.
• Print run and/or frequency
• Which country or countries you want to run the campaign in

If we have no objection, you will receive a permission form

Registering
You’ll need to tell us a few things about yourself as well as the address where your credit card is registered to and where you want your order delivered (if different). Our store is an SSL-secured website (Secure Sockets Layer) which means your personal details are completely safe and secure.

Then, once you’ve checked all your details are correct, just enter your credit or debit card details, press 'complete order' and you’re done! We'll send you an email to confirm your order details.

Your credit card number is NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card number would not be compromised.

Security
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity – this checks the data being transferred to ensure it has not been altered.


Disclaimer
Availability
Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will email to inform you and your card will only be debited the amount of the available items.

Colours
We do our best to accurately represent the items in our photography. However, as we have no control over our customers’ monitor settings (colours, resolution, etc.) we cannot guarantee colours will be exactly as they appear on our website. Furthermore, some of the items we sell have a ‘vintage’ or ‘distressed’ finish which commonly have some variety in production.


Contact Us
We are pleased to hear from our customers and are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact a member of our customer services team, who will be delighted to answer any questions you may have.

For a faster response, please email us at qz@qz-online.com

By Post – (DO NOT USE FOR RETURNS)
QZ Online
PO Box 179
Cirencester
GL7 7YT